Currently Wearing Hearing Aids and Need Support?
Find the answers to your questions on Oticon’s Support site or chat with an Oticon representative.
General support site for consumers:
https://www.oticon.com/support
- Videos and instructions on care & maintenance of hearing aids (cleaning, changing domes, using program/volume buttons)
- Troubleshooting tips for common issues
Jump to Oticon’s Connectivity Support site:
https://www.oticon.com/support/how-to/connect-to-wireless-accessories
- Videos and guides for connectivity (pairing to iPhone, ON app, accessories etc.)
- Shows how to re-pair your hearing aids to your iPhone if pairing is lost or when you get a new phone
Patient Helpline: 855.400.9766
- Connectivity, ON app, and accessory troubleshooting & support with a live representative at Oticon
- Hours of the consumer helpline:
- Monday – Friday: 5:30AM – 5:00PM PDT
- Saturday: 8:00AM – 12:00PM PDT